Return/Refund Policy

 

Retail Customers

When you order your Cambridge products at retail cost you are covered by our 30-day money back guarantee. If for any reason you are not satisfied, return your purchase to the Cambridge Distributor you purchased the products from. Your request must be made within 30 days of the date of sale along with your receipt.

If the Company shipped your product, please contact Customer Service within 30 days of the date of sale for an authorization number and the shipping address to return your order. You will be issued a full refund, less any shipping or handling fees collected.

Cambridge Members and Distributors

When you opt to become a Cambridge Member or Distributor all sales are final. We only allow exchanges in the event of incorrect items received. If you opt to exchange your product for a different flavor we only allow exchanges for product stored and returned in re-usable condition. You will be charged a .50-cent-restocking fee per item and responsible for the shipping fee to have your exchanged product shipped.

If you have never used the Cambridge products, we suggest you place your initial order at retail. This will give you the opportunity of trying our products for 30 days, which is covered by our money back guarantee.

Once you opt to become a Cambridge Member or Distributor, a refund will not be issued. The 30-day money back guarantee does not apply, once you become a Cambridge Member or Distributor, all sales are final.

If you have any question about the refund policy, please contact me.